RETURNS AND EXCHANGES

Thank you for your purchase! If, for any reason, you are not completely satisfied with your purchase, you can return or exchange your order within 30 days of delivery.

How to make an exchange:
If you are not satisfied with the size, material, or color of our products, you can contact our after-sales service at service@gomenin.com. We will provide you with an easy exchange solution within one business day.

How to make a return:
If you need to return your purchase, you can contact our after-sales service at service@gomenin.com to obtain a return address. We will issue a full refund using the original payment method within 1-3 business days of receiving the returned purchase.

*Kind Reminder: The address on the package is not approved as a return address. Packages returned without a return address authorized by customer service representatives and lost packages will not be refunded or exchanged.

If you have any questions, please do not hesitate to contact us by email: service@gomenin.com.

Responsibility for return shipping costs:
If the customer wishes to return a product due to personal preferences or a change of mind, the customer will be responsible for the return shipping costs.

Returns in case of defect or quality issue:
In the event of products showing obvious defects or quality issues, we offer the option to return the product.
Before initiating the return process, our customer service will evaluate the product to confirm the issue.
If the evaluation validates the defect or quality issue, the return shipping costs will be covered by our company.

Orders can be canceled by the customer before shipment.